FAQs

Product Support

Does Jeeo offer warranty for its products?


Yes. Jeeo smart power products are covered by a 1-year limited warranty. Jeeo smart lighting products are covered by a 2-year limited warranty. Please email us at warranty@jeeosmarthome.com to receive details.




How do I contact Jeeo product support?


Please contact us via email by filling out the Contact Support form (button on bottom of this page) with details on your issue, and we will do our best to resolve as soon as possible.




Are Jeeo smart home products compatible with voice assistants?


Yes. All Jeeo smart home products are compatible and works with Amazon Alexa and Google Home voice assistants.




Are Jeeo smart home products compatible with IFTTT?


Yes. Jeeo smart home products offer IFTTT compatibility.





Smart Home Voice Control

What do I need to use Amazon Echo or Google Home voice control with Jeeo products?


- Stable Wi-Fi network to access Amazon or Google server - An Amazon Echo or Google Home device, of course - An Amazon Echo or Google Home account, of course - Smart Life App and a registered account - Make sure there is at least one device under your Smart Life account, and the device is named to be recognized by Amazon Echo or Google Home




How do I connect Smart Life App account to Amazon Echo account?


In the Amazon Echo App, tap "Skills" in the menu, then search "Smart Life." Select "Smart Life" and tap "Enable" to enable Jeeo skill. You will be redirected to the account link page. Type in your Smart Life account and password, dont forget to select the country/region where your account belongs to. Then tap "Link Now" to link your Jeeo account. When "Alexa has been successfully linked with Smart Life" appears, tap "X" on the top right corner. Voila, you're connected!




How do I control Jeeo Smart Home products using Amazon Echo?


Amazon Echo needs to discover your Jeeo Smart Home products before it can control them. You can say "Alexa, discover devices" to Echo. Echo will discover Jeeo products already added in the Smart Life App. You can also tap "Discover Devices" in the Amazon Alexa App to discover Jeeo Smart Home products.




How do I use voice command with Jeeo Smart Home products?


Now that you're setup, you can control Jeeo Smart Home products by speaking to Amazon Echo. You can use the following commands to control your named Jeeo Smart Home products (e.g., bedroom light): - Alexa, turn on/off bedroom light - Alexa, set bedroom light to 50 percent (Jeeo Smart Wi-Fi LED Bulb) - Alexa, brighten/increase bedroom light (Jeeo Smart Wi-Fi LED Bulb) - Alexa, dim/decrease bedroom light (Jeeo Smart Wi-Fi LED Bulb) You can also setup groups in Amazon Alexa App. Tap "Creat Group," give your group a name like "my smart lights," select devices to add them in this group, then tap "Save." Now you can control your devices by group. Try saying "Alexa, turn on my smart lights," all the lights in your group are turned on!





Smart Life App

Where do I find the Smart Life App?


You can search for "Smart Life" on Apple App Store or Google Play Store.




How do I register in Smart Life App?


fter app installation, open app to register an account with Smart Life by entering location and mobile phone number. Enter verification code sent to mobile phone number via text to register account. Choose and enter password to complete registration.




How do I connect Jeeo products to app?


nfirm your smartphone or mobile device is connected to the same Wi-Fi network.Tap "+" or "Add Device" and choose “Smart Power Plug.” Long press power button for 5 seconds until indicator light flashes. Tap “Confirm indicator rapidly blinks” to connect device. Enter Wi-Fi password and tap “Confirm” to connect to network. Enter device page to complete configuration. Test connected device using app switch.





Smart Wi-Fi Bulbs

Can I use Jeeo Smart Wi-Fi Bulbs outdoors?


Yes, but do not expose the bulbs to water or other moisture.




Are the Jeeo Smart Wi-Fi Bulbs compatible with standard European E27 connectors?


Yes, they are compatible.




Do Jeeo Smart Wi-Fi Bulbs work with 220V outlets?


No, they do not, only with 110V outlets.




Do Jeeo Smart Wi-Fi Bulbs work with 5GHz wireless network?


Jeeo Smart Wi-Fi Bulbs must be setup on a 2.4GHz wireless network, but can be control via 5GHz network after setup.




Are the Jeeo Smart Wi-Fi Bulbs dimmable?


Yes, you can dim via Jeeo Smart Home App or via voice control.




Do the Jeeo Smart Wi-Fi Bulbs work with SmartThings or Wink hub?


No, they do not. Jeeo smart home products does not require a hub--just Smart Life App.




What is the color tempreature range for Jeeo Smart Wi-Fi Bulbs?


It is 2700K to 6500K controlled via Jeeo Smart Home App.




How do you make the Jeeo Smart Wi-Fi Bulbs go into sync mode?


1. Power on, wait 10 seconds then power off 2. Turn on-off-on-off-on 3. Confirm the bulb is now rapidly flashing




Do the Jeeo Smart Wi-Fi Bulbs work without internet connection?


Yes. Use the light switch, turn it off first and then turn it back on, the bulb will be on.




If I fail to connect the Jeeo Smart Wi-Fi Bulbs using the app, what should I do?


  1. Please make sure you are connecting to a 2.4GHz Wi-Fi for setup
  2. Please make sure your bulb is in close range to your Wi-Fi router during set up (recommend less than 15 feet). After successful connection, you can move it further but keep within Wi-Fi range.
  3. Please make sure your bulb is not covered or surrounded by metal. Some lamps are made from metal and will block Wi-Fi signals to the bulb.
  4. Make sure you do not have too many devices connected to the same router. The limit varies for different brands, typically no more than 50. You can temporarily turn off some unused devices and then try again.
  5. Sometimes, it is the connection problem to the Jeeo cloud server. Please make sure no firewall blocks the connection.




Are the Jeeo Smart Wi-Fi Bulbs compatible with Nest?


No, they are not compatible at this time.





Smart Wi-Fi Plugs

How do I reset my Jeeo Smart Wi-Fi Plugs?


Long press the power button for 5 seconds to reset or clear network settings, flashing indicator means the device is in network discovery mode.
Slow flashing indicator light means poor network connection, please check Wi-Fi router or network configuration.




What does a flashing light on Jeeo Smart Wi-Fi Plug indicate?


Slow flashing indicator light means poor network connection, please check Wi-Fi router or network configuration.




Are Jeeo Smart Wi-Fi Plugs UL listed?


Yes, they are UL listed.




Do Jeeo Smart Wi-Fi Plugs retain its setting if power is lost?


Yes, they will reconnect to original setup settings.




Do the Jeeo Smart Wi-Fi Plugs work with SmartThings or Wink hub?


No, they do not. Jeeo smart home products does not require a hub--just Jeeo Smart Home App.




Do Jeeo Smart Wi-Fi Plugs work with 5GHz wireless network?


Jeeo Smart Wi-Fi Plugs must be setup on a 2.4GHz wireless network, but can be control via 5GHz network after setup.




If I fail to connect the Jeeo Smart Wi-Fi Plugs using the app, what should I do?


  1. Please make sure you are connecting to a 2.4GHz Wi-Fi for setup
  2. Please make sure your bulb is in close range to your Wi-Fi router during set up (recommend less than 15 feet). After successful connection, you can move it further but keep within Wi-Fi range.
  3. Make sure you do not have too many devices connected to the same router. The limit varies for different brands, typically no more than 50. You can temporarily turn off some unused devices and then try again.
  4. Sometimes, it is the connection problem to the Smart Life cloud server. Please make sure no firewall blocks the connection.





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